Ticket Information

Cancellation Policy

All sales are final. No refund is available for cancellations.

• 0% refund if cancelled 0+ days before the start date

Meeting and Pickup

Redemption Instructions

• Please, be at the check in point 15 minutes before departure time. • Due to logistics matters, the tour must start punctually. Delays will not be tolerated; they will be considered a non-refundable no show. • Passport number and full names are required to confirm the booking. • The route of this tour is not designed for people in wheelchairs, walkers or mobility difficulties. A walking tour is carried out, with inclined climbs and stairs, which may affect the itinerary of the activity. • Not recommended for travelers with back problems, heart problems or other serious medical conditions • Travelers should have a moderate physical fitness level • Children under 3 years old are free of charge. There is a minimum of people required to operate the tour. In the event that this minimum is not met, customers will be offered an alternative date, another tour of equal or superior value, or a full refund. • Tour may be affected due to special circumstances • No heart problems or other serious medical conditions • Travelers should have a moderate physical fitness level. Please remind that our customer service hours are from 8:00 a.m. to 7:00 p.m.