Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

End Point

Redemption Instructions

Thank you for booking with Questo. Your code is your booking reference number: the digits after "BR-". Here's how to play it: 1. Activate your quest. Go to the unlock page on the Questo website (questoapp.com/unlock), enter your email and your code. 2. Download the Questo app on your phone (App Store or Google Play) and create an account with the same email used for activation. 3. Once you're logged in to the Questo app, open the Quests section. Your quest will be there, ready to be played. IMPORTANT - Booked more than one ticket? You can invite the other participants right after activating, or later from the Quests section in the app. - If you don't see your quest in the Quests section in the Questo app, tap "Bought a quest somewhere else?" and enter your code again. You can also upload a screenshot of your booking confirmation there. GOOD TO KNOW - The quest is available every day, at any hour. Go to the starting point and begin whenever you're ready. - Download the story and the map before you head out. After that, it works without internet. - Start with at least 50% battery. Still have questions? Send us a message or talk to our customer support at: questoapp.com/chat