Ticket Information

Description

Pickup included

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Redemption Instructions

BEFORE YOU ARRIVE TO THE DESTINATION: If at the time of making your reservation online you did not specify the name and address of the hotel where you will be staying please contact Wisest Travel immediately. AFTER YOUR ARRIVAL AT THE DESTINATION (before the day of the activity): You should contact your Wisest Travel Concierge to: 1. Reconfirm the day of the activity. 2. Confirm pick-up time and meeting point (in case the activity includes transportation). THE DAY OF THE ACTIVITY: You must be present at the agreed time and meeting point (previously confirmed by your Wisest Travel Concierge), with this electronic ticket and an official identification.

Pickup Information

• Transportation is included only for the area of Riviera Maya. If you’re staying in a different area, an extra fee may apply. • Please make sure that you provide your complete hotel details (name and address) at the time of booking. • Our itinerary is a scheme that may vary and is subject to change by external factors such as customer delays, road traffic and climate, among others.