Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

Redemption Instructions

• If you will not be arriving at your destination within the specified reconfirmation period, please reconfirm with the local service provider prior to travel, or upon arrival at your destination. Please note that departure times and locations may vary slightly. • Check in 30 minutes prior to your departure time. • To request a shuttle pick up from your downtown Victoria Hotel, please call our office 24 hours prior to your tour departure. Hotel pickups commence approximately 30 - 60 minutes prior to this time, exact pickup time will be advised on reconfirmation.