Ticket Information

Cancellation Policy

All sales are final. No refund is available for cancellations.

• 0% refund if cancelled 0+ days before the start date

Redemption Instructions

Great, you are now booked to explore New Zealand with Stray. You have so much to look forward to! IMPORTANT - PLEASE CONTACT: reservations@straytravel.co.nz or call +64 (0) 9 526 2140 • Trip Advisor does not give us your contact details, so you will need to contact us to tell us your name and email address so we can send you further information about your trip, including how to prepare and your personal log in details for the Seymour App which you will need to book your travel dates, accommodation and optional activities. • Please confirm serious medical conditions with Stray reservations prior to travel • It is the sole responsibility of the passenger to obtain the necessary visa prior to entering New Zealand. • Minimum drinking age in New Zealand is 18 years, a passport will be requested at all licensed premises for proof of age. • Travel is subject to Stray's standard terms and conditions: www.straytravel.com/terms-and-conditions • Cancellations are subject to Viator's standard cancellation policy