Ticket Information

Description

Pickup included

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Redemption Instructions

We can pick you up at Hotels from Playacar to Tulum, but take in mind if you decided to go to 5th avenue in Playa del Carmen, come back to your hotel will be by your own

Pickup Information

4x1 Meeting points for travelers that are in downtown hotels and airbnb's or any location that we can't reach: Cancun Meeting Point: in front of the lobby at Oasis Smart in Tulum Avenue If the customer is staying at Costa Mujeres, there will be an extra fee of 5 USD per person Playa Del Carmen: Cocobongo at Playa Del Carmen Tulum: There is no pick up in any hotel or airbnb, the meeting point will be at Super Aki market main gate over in federal avenue Tulum, the tour will be operate as 3x1, if the traveler wants to visit Playa Del Carmen the way back to Tulum would be on their own The pick up time is set acording to your location, the travelers that doesn't provide pick up location will need to get in contact with us as soon as posible, otherwise we will be not be able to provide the service We are not responsible for lost and forgotten personal items in transportation or in any area, make sure you always bring your complete belongings