Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

Meeting and Pickup

Redemption Instructions

Do your sustainability part: do not print this ticket. Our reservation system is digital - we have your info - all you need is your name and a smile. If you have this on your phone - that works but please don’t print. ☺️ We have two meeting points on the island. We can never be at both places at once. WE WILL CHOOSE THE MEETING POINT according to information we receive from all guests; that is why we ask if you are staying on the island or coming in on a cruise ship. If you have not already done so, please let us know. We will determine the best meeting point for the day of your tour and let you know. We use email most to communicate. Please check your email - the one you gave when you booked - Please check your SPAM/JUNK folders too. You can always reach Diane at info@randomwind.com or 757-660-5624 phone/text/WhatsApp. *Please note: St Maarten does not participate in Daylight Savings. This means from Fall through Spring the time is one hour ahead of Eastern Standard Time (EST) and most ship times. Please watch your email for meeting instructions. If you have ANY questions or concerns, please call and /or email 757-660-5624 / info@randomwind.com

Pickup Information

WE will choose the meeting place and EMAIL you once we have heard from all guests whether staying on the island or coming via cruise ship. We need this information from YOU to determine the meeting place. WE will let you know if it is Simpson Bay or Philipsburg. If you are unsure, please call or email Diane BEFORE the morning of your day with us. PLEASE UNDERSTAND WE CAN ONLY BE AT ONE PLACE EACH DAY. Much appreciated☺️