Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

Redemption Instructions

We'll pick you up where you're staying in Downtown Portland (the oval between Interstate 5 and Interstate 405) including hotels, Airbnbs, and hostels. If you are staying outside our legal pick up zone, we are happy to meet you at our default pick up location—The Hotel Monaco. We will call/text/email around noon the day prior to your tour to confirm your pick-up location and exact pick-up time. No need to check-in before we contact you (unless you have a question, of course!). If you haven't provided information on where you are staying while making your booking - you can update us later by emailing bookings@evergreenescapes.com or calling our team.

Pickup Information

We'll pick you up at your hotel in downtown Portland. If you are staying outside our restricted pick up zone, we are happy to meet you at our default pick up location - The Portland Visitor Center - located at 1132 SW Harvey Milk Street, Portland, OR