Ticket Information

Description

Pickup included

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

Redemption Instructions

Thank you for booking with Wicked Wanders Tours. ***PLEASE DOUBLE CHECK YOU HAVE BOOKED THE CORRECT DATE, TIME AND PICKUP LOCATION*** If you have any specific questions or requirements regarding your booking with us that is outside of pick-up location and food allergies etc, please contact us directly via email or direct message so we can action it in a timely manner. When we are busy, we may not be able to check the booking notes until the days leading up to your tour and by then it may be too late to accommodate your request. IMPORTANT: You will receive an automated reminder three weeks prior to your travel date with all the information regarding where to meet on the day, as well as a confirmed departure time for the tour which may differ to the time on your original booking. Please look for this. If you book less than three weeks prior to your travel date, we will still manually send you the meeting information. CRUISE SHIP PASSENGERS: If you are traveling by cruise ship it is important we have a contactable phone number or email address that we can reach you on if anything changes. We appreciate that you may not want to pay for internet on the ship but at the very least you must regularly check your messages while ashore. We take no responsibility in the unlikely event that things change last minute, and we cannot contact you. If you are starting your cruise in New Zealand, we recommend you purchase a prepaid New Zealand SIM card before boarding and notify us of the number. Thank you and happy holidaying.