Ticket Information

Cancellation Policy

All sales are final. No refund is available for cancellations.

• 0% refund if cancelled 0+ days before the start date

Meeting and Pickup

Redemption Instructions

The customer has to reach out to the supplier to confirm the exact pick up time, it depends on the location of the hotel (phone number is listed on your voucher or ticket), for Tulum area we do not provide pickups at Hotels or Airbnb´s, only at Tulum super aki Dear visitor, Please note that backpacks are not allowed inside the Chichén Itzá archaeological site. This measure applies to all types of backpacks without exception and is intended to enhance safety, improve the visitor experience, and support site conservation. We recommend bringing only essential personal items and using small bags or permitted alternatives. Thank you for your understanding and cooperation