Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

Redemption Instructions

Please catch the 10am Fullers ferry from Downtown Auckland to Waiheke Island. We recommend arriving 45 mins prior ferry departure time, especially in summer and weekends as the ferries can be very busy. We will meet you on arrival with a signboard as you disembark on Waiheke Island (Matiatia Wharf). Ferry ticket not included in the tour price. Please purchase ferry tickets separately. Due to the nature of this tour and the safety of all guests, the tour operator reserves the right to refuse service to passengers who are intoxicated or show signs of intoxication. If, as a result, your tour is canceled, you will not be entitled to a refund. Minimum numbers apply (2 pax). If you have booked as a single traveller there is a possibility of cancellation after confirmation if there is not enough passengers to meet requirements. In the event of this occurring, you will be offered an alternative or full refund Minimum age is 18 years. For anyone between the ages of 18-30 we recommend bringing your passport as proof of age as the vineyards will not serve you if they suspect you might be under the legal drinking age of 18 years. Please inform us of any dietary requirements prior to travel. Waiheke Ferry departs within walking distance of the cruise port If staying on the Island please meet our guide at the Matiatia Ferry Terminal at the tour start time 10.40am. Our guides will be standing at the wharf to meet the incoming ferry wearing an Ananda Tours jacket.