Description

Private
Duration: 30 minutes
Drink: It includes; WIFI, Purified Water, Facial Towels
Sedan
Pickup included

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

End Point

Redemption Instructions

Contact information and Recommendations upon arrival at Cancun Airport Please follow these recommendations when you arrive at the Cancun airport to find our representative who will be happy to welcome you. We suggest you print and take these recommendations with you: • Once you land in Cancun, you must go through immigration and customs first, after migration you can collect your luggage and go to the main exit of the airport building. • Upon reaching the main exit you will notice a panoramic glass door. • Passing this door you will notice an indefinite number of representatives of carriers and travel agencies with Passenger Name Signs and logos of the different companies and companies. • One of these representatives will be waiting for you, duly uniformed with a GO CANCÚN sign and your name written on a virtual tablet.  All our drivers and representatives are duly uniformed with a phosphorescent green Filipina and black pants both with the STP CARIBE AND GO CANCUN AIRPORT SHUTTLE logo. Each Representative carries an Official identification issued by the Cancun Airport where his name and the name of our company appear. Meeting point at the Airport: • If your flight landed at Terminal-2 please search for Flataforma 41 • If your flight landed at Terminal-3 please look for the MargaritaVille Bar • If your flight landed in Terminal-4 please look for Flataforma C • If your flight landed at the National Terminal please look for the Coconut Bar Local Cell Number (044) 998 227 2000 Toll Free from Mexico: 01-800-640-7505, If you use a United States phone you can dial 011 521 998 227 2000 or 011 52 998 883-9830 our office number from United States is (713) 510-0459 (10 AM-7PM CST)

Pickup Information

CONTACT INFORMATION ONCE YOU ARRIVE AT CANCUN AIRPORT When you arrive at Cancun International Airport, please follow these directions to find the driver who will transport you to your destination: “We recommend downloading the WhatsApp app during your stay in the Mexican Caribbean to facilitate communication and improve your experience.” Please show your confirmation voucher to the representative of the company and the driver on arrival on your phone. • Once you land at Cancun Airport, you will receive an SMS or Whatsapp text message from the company’s airport presenter and you will first need to go through immigration and customs. We will be monitoring your flight and arrival terminal until you leave... After going through immigration, picking up your luggage and clearing customs, you will see timeshare vendors and transportation along the aisle. They will try to offer you free tours and assistance with your transfers. PLEASE IGNORE THEM (do not talk to them and continue walking). Look for our team after leaving through the sliding front door; we will be waiting for you in the area where all other transportation companies are located. • The company representative will receive you holding a tablet with your name written on it and you will be dressed in a long sleeve green shirt. Go directly to the exit doors. If a representative of other agencies or hotels tries to stop you—there are a lot of scammers—please don’t stop and help us by going directly to our representative (we’ll be there waiting for you, so don’t believe people who say our team left or will reimburse you). Our airport representatives wear uniforms with apple green shirts and black pants. All our representatives and drivers also have an authorized airport identification. If it takes more than an hour to leave the terminal after your landing due to your airline, lost luggage or other reason, and if you do not see our driver when you leave the airport, please contact us. We are committed to providing a smooth, punctual and comfortable transportation service. Please note the following policies: Additional charges will not apply if your party members arrive on different flights, provided we are notified in advance. If we are not informed in advance and there are last minute changes, extended waiting times or additional travel within the airport, an additional charge will apply due to the extra logistics involved. If you need a baby chair, please request it in advance when booking (2 chairs per booking only). Unfortunately, we do not have baby chairs at short notice or at the last minute. This ticket is valid for a one-way trip. If you want a round trip service you must book another ticket head to your Viator portal (TripAdvisor) and search for “products departing from Hotels to Cancun Airport”.