Ticket Information

Description

Pickup included

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Redemption Instructions

IMPORTANT: the Start Time is NOT your Pickup time. It depends on your hotel's location. Please be aware of your pickup details or contact Cancun Adventures to verify it. * Calling from the US or Canada, dial toll free 1-866-854-3460 * Once in Mexico, please dial (984) 206-5601 * Email info@cancun-adventure.com

Pickup Information

Round-trip transportation is included from most hotels in Cancun and Riviera Maya. The Tulum Insta Experience is a pick-up-only excursion, with pickup service available for a specific list of hotels. Before booking, please check if your hotel is listed below. If your hotel is not on the list or if you are staying at an Airbnb, feel free to contact us. We will gladly assist you! IMPORTANT: the Start Time is NOT your Pickup time. It depends on your hotel's location or meeting point. For your specific pickup details, please feel free to contact us directly.