Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

Redemption Instructions

• Your Pass is ready to use immediately after purchase, but only gets activated when you first use it at an attraction or service. • Your Pass will automatically expire at the end of your chosen duration. For example, a 2-day Pass that is first scanned on Monday at 10am will expire at 10am on Wednesday. • You are free to visit the attractions in any order within your chosen duration, but our Plan Your Visit page (www.theliverpoolpass.co.uk/plan-your-visit) can help you with planning ahead. • Always present your Pass at each attraction for entry. You can visit each attraction once. • Always reference The Liverpool Pass when you arrive at each attraction. • Some tours and experiences require you to reserve your spot in advance. Be sure to read the attraction redemption instructions on our website. • Individual attractions may issue a paper ticket as part of their standard processes (e.g. the hop-on-hop-off bus). This is not your pass and won’t get you into any other attractions. Please use the QR code issued with your Pass booking confirmation. • Attractions reserve the right to change their opening times based on Health & Safety, game-day closures, etc so always check to avoid disappointment. • The Hop On Hop Off goes passed some of the attractions but not all. Please visit the stops at Albert Dock (Gower Street) or Pier Head (Canada Boulevard) to start your journey and scan your pass. You will be issued a paper ticket by a member of bus staff that allows you to hop on and off during this time. Your first ride must take place within your chosen Pass duration (1 or 2 days). • The Liverpool FC Museum: On match-days the museum will close 30 minutes before the kick-off time and last admission to the museum is 1 hour before kick-off. The museum will not open after the game. • Visit our Offers Page (www.liverpoolpass.co.uk/offers) to find out about food, beverage and retail discounts you can access with your pass! • Last admissions are usually 1hr before closing time.