Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

Redemption Instructions

• Please ensure to be at the meeting point 15 minutes before departure. Guests arriving after departure cannot be accommodated and missed tours or tickets cannot be refunded. • Our City Wonders guide will have a City Wonders sign with the name of the tour at the meeting point for easy recognition. • Extra measures may be implemented at some venues due to heightened global security. As a result, we may experience delays in getting through mandatory security checks when entering these venues. Extra measures may also restrict the size of bags that can be brought inside. To avoid disruptions or possible denied entry, we strongly suggest that you avoid bringing large purses, bags, or backpacks on your tour. • London's tourist sites are among the most popular in the world. Skip the Line Access and careful planning limit our crowd exposure, but please be aware that some locations may be unavoidably busy during standard hours. • Weather can be very changeable in London, please make sure you bring adequate rain wear if required. • This is a tour that involves a reasonable amount of walking. For this reason, we recommend comfortable shoes for all guests. • Gratuities for your guide/driver that provided excellent service are appreciated!