Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Redemption Instructions

Bring your voucher to the ticket desk, which is at the entrance to the Tour. We'll exchange your voucher for tickets and grant you entry there. You should arrive at the time of your booking – your Tour will begin as soon as you arrive The Tour entrance is on level 1 of the Stadium directly behind the Bobby Moore Statue. Visitors will need to walk up two flights of stairs or use the external lift which can be assessed to the left-hand side of the Club Wembley entrance. Please note: For tours taking place on 6th, 7th and 8th August 2026, the stadium will be between concert events and a concert floor will be in place on the pitch. As an added bonus, guests will still be able to walk to the usual centre circle spot, offering some of the most unique views the home of football has to offer