Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

Redemption Instructions

Hi there! Thank you for booking our Tapas Route Experience. Here you have some important information about this activity. *Meeting point* The Bear statue in Puerta del Sol. If you have any trouble finding it, here you have the link to Google Maps. https://maps.app.goo.gl/rCZQSAUfJxeAzbWL6 You can recognize us because we’ll be holding a sign with your name on it and wearing a red t-shirt/jacket both with the Madride travel logo (THE BEAR). *IMPORTANT* It is the entire responsibility of the group to be punctual at the meeting point in order to start the activity. Madride Travel declines any responsibility for changes in the original itinerary in case the group is not on time. All activities, especially those that involve alcohol, are subject to cancellation during the activity due to misbehavior of the members of the group that may put at risk the integrity, both physical and moral, of the members of the company, collaborators, or the venue where the activity takes place. In the event of this situation, the activity will be immediately cancelled without the right to partial or full reimbursement of the payment made. Remember (for Small Groups and Solo Travelers) This activity and the rest of Madride Travel public tours are subject to cancellation in case the tour does not have a minimum of 4 participants (adults). In case we don’t have more bookings for this activity for that date, we’ll be contacting you the day before to let you know and you can choose to reschedule or cancel the activity and get a full refund. Thanks for your understanding! If you have any problems, call us at (+34) 604 176 772 or contact us by email: info@madride.net We are looking forward to seeing you soon! Best regards -- Madride Travel Team