Ticket Information

Description

Pickup included

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Redemption Instructions

The customer has to get in touch with the supplier to confirm the exact pick up time, it depends on the location of the hotel

Pickup Information

Meeting points for travelers that are in downtown hotels and airbnb's or any location that we can't reach: Cancun: Oasis Smart Hotel Playa Del Carmen: Cocobongo at Playa Del Carmen Tulum: There are no hotel pick ups, the meeting point is at the Super Aki Store The pick up time is set according to your location, the travelers that doesn't provide pick up location will need to get in contact with us as soon as possible, otherwise we will be not be able to provide the service