Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Redemption Instructions

(1)Activate your THE TOKYO PASS [Step 1] Wait for an email from THE TOKYO PASS team after purchasing on Viator. [Step 2] Register an account on "THE TOKYO PASS" website(https://www.mytokyopass.com/) and enter the voucher number (activation code) shown in the e-mail sent by THE TOKYO PASS team. [Setp 3] Download “THE TOKYO PASS” app: iOS / Android iOS https://apps.apple.com/us/app/the-tokyo-pass/id1530321523?spm=Activity.activity_summary.Link&clickId=4d1206ad50 Android https://play.google.com/store/apps/details?id=com.mytokyopass&pli=1&spm=Activity.activity_summary.Link&clickId=ff24c00638 [Step 4] Login on "THE TOKYO PASS" app and start using the pass! See deteailed instrcutions here. https://www.mytokyopass.com/how-to-use/ (2)Start using THE TOKYO PASS: Enter the attraction! See here for detailed instruction https://www.youtube.com/watch?v=P5o8xwESg7w&list=TLGGdVHAn9f4ApUxMzAyMjAyMw ■If you purchase a Tokyo Subway Ticket Get a subway ticket showing the QR code for exchange at the ticket machine in the station. See here for detailed instruction. https://www.youtube.com/watch?v=U5qgJwUaUiM&list=TLGGuR-WhUrXrasxMzAyMjAyMw ■cautions ・We will send you an activation code within 24 hours during business hours (Japan time, weekdays Monday through Friday, 10:00 a.m. to 4:00 p.m., excluding holidays). ・After business hours, the activation code may be sent on the next business day.