Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

Redemption Instructions

1. DOWNLOAD THE APP & SIGN IN • Download the Action Tour Guide app: actiontourguide.com/app • Open the app and sign in/register with your email. • Enter the one-time password (OTP) sent to your email. • Important: The OTP is only for signing in. It is NOT your tour password. 2. REDEEM & DOWNLOAD YOUR TOUR NOW • In the app, tap “My Tours” in the bottom menu. • Tap “+ Enter Password” and enter your 8-digit tour password: XXXXXXXX. • Find your tour password by searching your email or text messages for “Action Tour Guide.” • Download your tour NOW over WiFi or cellular data, well before your travel day. • Once downloaded, the tour works offline without internet or cell service. • Your password can be redeemed on the number of devices/travelers booked. Use the same tour password on each device. 3. BEFORE YOU START • This is a self-guided audio tour. No guide will meet you. • Entrance tickets, attraction tickets, parking, and transportation are not included. • Your tour has lifetime access with no expiry. Use it on any date—no need to change your booking date. • For walking tours, headphones are recommended. • See how it works: actiontourguide.com/tutorial 4. NEED HELP? • Setup: actiontourguide.com/redeem • FAQs: actiontourguide.com/faq • Call: 1-508-506-1844 • Email: support@actiontourguide.com