Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

Meeting and Pickup

Redemption Instructions

1. Find The Setup Instructions NOW: • Download the App: actiontourguide.com/app • Find Your Password: Search your email or text messages for “Action Tour Guide” • Enter Password: Open the app and enter your 8-digit password • Download the Tour NOW while you have Wi-Fi or cell service • Offline Ready: Once downloaded, the tour works without internet • Need Help? Visit: actiontourguide.com/redeem 2. Download The Tour NOW: • Download NOW over WiFi or cellular data ahead of your trip. • Don’t wait until travel day - your tour is VALID FOREVER from purchase. • Your password redemption is limited to the number of travelers booked. Please enter the same password on each device. 3. Audio Tour Tips: • This is a self-guided audio tour - no one will meet you at the starting point. • Entrance and attraction tickets are not included. Please book those separately. • Curious how it works? Watch a quick video here: actiontourguide.com/tutorial • For the best audio, connect to the car stereo via Bluetooth, USB, or Aux, or listen from your phone speaker. • CarPlay and Android Auto aren’t supported yet. • New, Lifetime access, no expiry. Use it anytime, on any trip, as many times as you want. 4. Help & Support: • Visit our FAQs: actiontourguide.com/faq • Chat online: actiontourguide.com • Call: 1-315-291-0634 • Email: support@actiontourguide.com ⚠️ Important roadwork note (Kauaʻi – Waimea Canyon Drive / Route 550): • Waimea Canyon Drive (Route 550) will be fully closed Mar 2–6, 8:00am–3:30 pm for paving. Visit before 8 am or after 3:30 pm. • From Mar 9–31, expect single-lane closures from 8:30am–3:30pm for striping, which may cause delays. • Plan for extra travel time and follow on-site traffic signs if heading to Waimea Canyon / Kōkeʻe during these hours. Link: https://hidot.hawaii.gov/highways/daily-full-closure-of-waimea-canyon-drive-begins-monday-march-2/