Ticket Information

Description

Pickup included

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

Redemption Instructions

• Please call 24 hours prior to tour departure to confirm pick up time and location. • Please present voucher to driver upon pick-up. • Kindly be ready at your hotel lobby or specific entrance 30 minus prior to your tour departure time. Late guests may not be able to participate as the bus must leave at a certain time for the BC Ferry. • Luggage transfer to hotel is not available. We do not drop off at Vancouver International Airport. Important: On World Cup Match days (July 2 & 7) hotel pick-ups are unavailable due to road closures, and all pick-up/drop-off will be at Canada Place Welcome Kiosk (999 Canada Place Way). Digital Ticket Activation Boarding is easier with digital tickets through the Big Bus app. Tickets are no longer emailed—you’ll manage everything in the app. It’s the quickest way to access your ticket, track buses in real time, and plan your day. How it works: 1. Download the Big Bus Tours app Get the free app from the App Store or Google Play before your tour. 2. Add your booking Open the app, tap “Add Booking”, and enter your booking reference number. 3. Activate on the day On your travel date, tap “Activate” to start your ticket. Once activated, you can show it to the driver and board the bus. Activation is only available on your booked date. Important notes: Each group ticket must be used on one device, and the group must travel together. To travel separately, print individual tickets before activating or contact us to split the booking. Keep your phone charged. You must show your active ticket to board, and it will still work offline after activation.

Pickup Information

Hotel pick-up is available from most downtown Vancouver hotels. If your hotel is not listed, please select the closest available location. Please be ready at your selected pick-up point at least 30 minutes before the scheduled tour departure time. Late arrivals may not be allowed to join the tour and will not receive a refund Luggage transfer services and drop-offs at Vancouver International Airport are not included in this tour.