Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

Redemption Instructions

• Outside food and beverages are not permitted on board. • Wheelchairs and strollers may be accommodated on the boat but must be foldable/collapsible. • Check-in is not required — go straight to the boat. • There is no parking at or near the boat. • Public parking garages are located about 0.3 miles (a 10-minute walk) from the pickup spot and metered parking along Sea Breeze Boulevard. We recommend Las Olas Parking Garage. • Please only use Google Maps to find us. • Please arrive on time. • Traffic in Fort Lauderdale varies due to events and bridge openings. Allow extra travel time. • Refunds are not provided for missed departures, no-shows, or arriving at the wrong location. • We only use email for last-minute communication or modifications, please check for updates especially for rain and weather related information. We do not use Viator messaging within the app to communicate. • If you miss your trip, a small rebooking fee may apply. • During the weekend of April 10 through April 12, guests should expect heavier traffic and longer-than-usual travel delays due to Tortuga Music Festival and related beach-area congestion. Please allow extra time for transportation, parking, and arrival, as roads in and around the area may be especially busy throughout the weekend.