Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

Redemption Instructions

• Please read our meeting point directions thoroughly in advance. It is the responsibility of all visitors to be at the meeting point 10 - 15 minutes before departure. Guests arriving after departure cannot be accommodated, & missed tours or tickets cannot be refunded. • From August 18th to August 29th, the visit take places at San Sebastiano Catacombs as the Priscilla Catacombs are closed. • Mandatory: Everyone is required to carry a copy of the identification page of their passports on all tours. A photo of the first page of your passport saved on your smartphone works as well. • We regret that we are unable to accommodate guests with wheelchairs or any walking impairments that require special assistance on our group tours. We are also unable to accommodate strollers or baby carriages. • We will be subject to a security check at the entrance to all sites. Depending on the volume of visitors, we may have a short wait in the security line. • DRESS CODE: Entrance into any religious site requires a strict dress code. Knees and shoulders MUST be covered for both men and women. The company will not be held responsible for refused entry due to unsuitable dress. • Please note that the catacombs are located underground and there is a difference in temperature, so we recommend to bring something along to cover yourself. • TTG reserves the right to alter itineraries for reasons of safety, restoration, maintenance, adverse weather conditions or occasional events. • TTG runs tours rain or shine and no refunds will be issued due to inclement weather. In extreme weather conditions (i.e., flooding, hail storms, lightning storms, etc.) some areas may close down for safety purposes. • We will do everything within our power to ensure timings and itineraries are respected, however, due to issues beyond our control, timings and sites are subject to last minute changes on rare occasions. • Due to the religious origin of the sites visited, photography is not allowed.