Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

Meeting and Pickup

Redemption Instructions

Once you book, we organize everything. Just show up at the Maya Tours office (VIA GERMANICO, 16) at the correct time (Please arrive 15 minutes before your booked departure time) where your guide will meet you with your ticket to skip the line and enter the Vatican. If you arrive late for the meeting time, it will not be possible to join the group or reschedule. As per "No Show" rules you will not be entitled to a refund. If you purchase a reduced ticket and you are not under 16 years old or a student under 26 years old with a valid student photo ID, the Vatican will deny your entry and you will not be able to visit the Vatican or join the tour. Knees and shoulders must be covered for both men and women to enter the Sistine Chapel. Please be aware that large bags/backpacks/suitcases are not permitted in the monument/ attraction. Children must be accompanied by an adult. Due to uneven surfaces, this tour is not suitable for those with walking disabilities or using a wheelchair. It is not possible to contact guides when they are inside the Vatican museums, it is the clients responsibility to stay with the guided tour group, if you lose your guide inside the Vatican, there is nothing we can do in this case. St. Peter's Basilica is subject to last minute closures for religious events, and the Papal audience on some Wednesday and Saturday mornings. In the event that it is closed if you have selected the option to visit St. Peter's Basilica you will have an extended tour of the Vatican museums. The Basilica is free to enter and we do not have any control in the event of these closures it is not possible to provide a refund under these circumstances.