Ticket Information

Description

Pickup included

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Redemption Instructions

Please present ticket to driver or step on guide at time of initial hotel pick-up. If you need further assistance, kindly contact us through our contact number (604) 685-7827.

Pickup Information

Our team will contact you the day before with a precise pickup time within the window of 7:55-8:30 AM. Please be ready outside the front door of your hotel, and call our contact number that can be found in your ticket voucher if you need any assistance with your pickup. Due to the itinerary schedule, we cannot wait for late parties. We pick up from all hotels in the downtown Vancouver area. If you do not see your hotel listed, or if you are staying in the Greater Vancouver area (North Vancouver, Richmond, Burnaby), please contact our team so we can arrange a pickup location.