Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

Meeting and Pickup

Redemption Instructions

Please note that the following information is important for us to assure the best service. • We encourage you to provide us with your email address to be able to send you the pictures after the tour • When exceptional situations arise (e.g. weather cancellations) it is important to reach you. This is easiest if you provide your contact on the road (phone number + correct country code) • The place where you will be staying at (Hotel, Air BnB or other) • Please advise any specific dietary requirements at time of booking as well as medical condition if needed • Operates in all weather conditions, please dress appropriately. Make sure you wear appropriate winter clothes and shoes. • A small amount of walking is involved • Activity is in English • Please be prepared for limited toilet facilities, there will be a gas station stop during the drive, however the camp itself is in the wild Arctic nature where the only toilet possibilities are in the forest (there are no pre-built facilities • Minimum numbers apply. There is a possibility of cancellation after confirmation if less than 2 passengers per tours. In the event of this occurring, you will be offered an alternative or full refund