Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

Meeting and Pickup

Redemption Instructions

Please note the minimum weight is 30kgs (66 pounds) and maximum weight is 125kgs (275 pounds) to participate in the Zipline. You must reconfirm with the local operator 48-hours prior to travel. Please call the number provided. Ferry between Auckland and Waiheke Island is not included, it is approximately NZ$59.00 for adults and NZ$26.00 for children aged between 5-15 years. An additional $49 fee per person will be payable to EcoZip Adventures upon reschedules within 48hours of the booking. If you've selected: 10.15am; please ensure you catch the 9am Fullers ferry from downtown Auckland. The EcoZip drop off returns to Waiheke Island's Matiatia ferry terminal at approximately 1pm. If you've selected: 11.15am; please ensure you catch the 10am Fullers ferry from downtown Auckland. The EcoZip drop off returns to Waiheke Island's Matiatia ferry terminal at approximately 2pm. If you've selected: 1.15pm, please ensure you catch the 12pm Fullers ferry from downtown Auckland. The EcoZip drop off returns to Waiheke Island's Matiatia ferry terminal at approximately 4pm. If you've selected: 2.15pm, please ensure you catch the 1pm Fullers ferry from downtown Auckland. The EcoZip drop off returns to Waiheke Island's Matiatia ferry terminal at approximately 5pm. We recommend arriving at the downtown Fullers ferry terminal at least 45 minutes prior to the ferry departure time. In case of any last minute changes please contact us- +64 9 372 5646 Email: hellowaiheke@ecozip.co.nz