Ticket Information

Description

Transportation included from Costa Mujeres, Cancun and Puerto Molrelos Area Pickup included

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Redemption Instructions

Additional toll-free numbers to reconfirm: • From the US or Canada: 800 493 1427 • Within Mexico: 998 251 9231 or 998 251 9391 • Cell Phone: 998 227 30 22 • Please note that departure times and locations may vary slightly. • Minimum drinking age is 18 years. • This tour is recommended for kids over 8 years. Hotel pickups commence prior to this time, you must contact the local service provider to verify your exact pickup time.

Pickup Information

Pick-Up Information – Whale Shark Adventure Please note that pick-up times may vary slightly depending on your hotel location. The following are approximate pick-up times prior to your tour departure from the marina (API Punta Sam): Puerto Morelos: 1 hour 30 minutes before tour departure Cancún area: 1 hour 15 minutes before tour departure Costa Mujeres / Playa Mujeres: 45 minutes before tour departure Our team will confirm your exact pick-up time the evening before your tour. We kindly ask all guests to be ready at the designated meeting point at least 10 minutes prior to the confirmed pick-up time. Thank you, and get ready for an unforgettable Whale Shark experience!