Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

Meeting and Pickup

End Point

Redemption Instructions

DEPARTURE POINT Choice of pickup from our main tour departure point: at Parking Kiss&Ride (2 Wielopole street) next to the Main Post Office /Poczta Glowna/, or selected hotels all over Krakow. If you do not require hotel pickup, or your hotel cannot be serviced, you must make your own way to the main tour departure point: Parking Kiss&Ride (2 Wielopole street) next to the Main Post Office /Poczta Glowna/. Check-in at this location is 15 minutes prior to the booked tour start time. PICKUP SERVICE Our pickup service is available from selected hotels all over Krakow. Depending on the location of the hotel, the pickup service will be between 30–50 minutes before the tour departure time. Please enquire at your hotel reception desk regarding the pickup time and the possibility of a pickup. RETURN DETAILS Regardless of whether you have chosen the pick-up option or the main meeting point, you will be dropped off at the end of the tour to the center of Krakow at 2 Wielopole Street. ADDITIONAL INFORMATION: make sure to wear comfortable shoes. The tour does not include the lift that takes you down. The journey begins with a descent down the Danilowicz Shaft to Level I of the mine. It is situated 64 m underground, thus the visitors have to walk down 380 stairs. The next levels lead the tour participants even deeper, i.e. 135 m underground. There are 800 steps along the whole route. After a short respite, visitors go up to the surface in a mining elevator. Please remember that it is quite cool in the mine (between 14° C and 16° C). Make sure to take warmer clothing even in summer. The maximum size of backpacks or handbags brought into the main cannot exceed dimensions: 35x20x20 cm. Not wheelchair accessible.

Pickup Information

DEPARTURE POINT Choice of pickup from our main tour departure point: Parking Kiss&Ride (2 Wielopole street) next to the Main Post Office /Poczta Glowna/ or selected hotels all over Krakow. If you do not require hotel pickup, or your hotel cannot be serviced, you must make your own way to the main tour departure point: Parking Kiss&Ride (2 Wielopole street) next to the Main Post Office /Poczta Glowna/. Check-in at this location is 15 minutes prior to the booked tour start time. PICKUP SERVICE Our pickup service is available from selected hotels all over Krakow. Depending on the location of the hotel, the pickup service will be between 30–50 minutes before the tour departure time. Please enquire at your hotel reception desk regarding the pickup time and the possibility of a pickup. RETURN DETAILS Regardless of whether you have chosen the pick-up option or the main meeting point, you will be dropped off at the end of the tour to the center of Krakow at 2 Wielopole Street.