Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

Redemption Instructions

After booking your tour, you will receive a separate email for your waiver to complete before check-in. Please forward to all guests in your party. OUR ADDRESS 107 Yacht Club Dr. St. Augustine, FL 32084 This cruise is on the vessel GREAT BLUE HERON. If you booked your tour for a SUNDAY, this cruise will be on vessel OSPREY. Please use this link for a map of our BOARDING LOCATION: https://floridawatertour.com/boarding-location-important-info/ Dress code is comfortable/casual. No heels or flip-flops. Secured shoes are recommended. -This cruise includes a small charcuterie cone. Please contact us directly if you would like something more and to pre-order a Charcuterie Box for 2 or a Dessert Box for 2 to enjoy on your cruise! 904-827-7728 **Please contact us directly is you have any dietary restrictions. 904-827-7728 -You can check in right at the boat, or in our Florida Water Tours shop at the address above. - Wait at the top of the ramp until boarding begins. - You MUST arrive at least 15 minutes prior to departure. You need to allow yourself enough time to park, walk down to the boat, and get checked in. We start boarding 15 mins. prior to departure. WE ALWAYS LEAVE ON TIME! - There will be a mandatory safety briefing before leaving the dock. We have all required life vests for children and adults. Recommendations for great restaurants close by before or after your cruise - https://floridawatertour.com/blog/2611/ **Please note that we may not be able to answer the phone before your trip, so if you are unfamiliar with the area please arrive early so you have enough time to find our location.