Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

Meeting and Pickup

Redemption Instructions

Olá dear Guest, Please find some instructions: - In case you have any food allergies or any dietary restrictions, please message us in advance. - Departure time: We recommend you to meet us 5 minutes before the departing time to avoid any delays. - We’ll be driving approximately 1 hour and 45 minutes to reach the Douro region from Porto by minivan. - Arrival time: Please expect possible delays of up to ~45 minutes on the return to Porto due factors beyond our control. - We recommend you to have had a solid breakfast before meeting us. - Please be mind that in Douro Valley is very cold from November until April. Please bring very warm clothes during that period. - Please check the weather forecast in advance for Pinhão in Vila Real district - Portugal. - In case of very bad weather conditions during the experience (such as heavy rain or strong winds), we may replace the boat trip with a visit to a third winery, including wine tastings. If you do not agree with this policy, we kindly ask that you cancel your tour within the free cancellation period. We are looking forward to meet you. Kindest regards, BL Heritage Tours Team