Xel-Ha Tickets with Transportation included Discount Tickets

Overview

Attention, water lovers! The park is open from 8:30 a.m. to 5:30 p.m. and has more than 50 attractions. At Xel-Há natural paradise located along the Riviera Maya, you can have an amazing jungle adventure, as you explore a lagoon, cenotes, caves and a hidden beach. You can bike around the lush grounds or simply lay down in an inner tube and drift along the river. And if you love snorkelling, you're in for a treat, because gear is included, with mask, fins and flotation vest. Relax on comfy lounge chairs or take a nap in a hammock. Lockers, restrooms, changing rooms, showers and a towel are available for use. This park is the perfect place for families to create unforgettable memories. You'll get unlimited ice, soft drinks and mineral water to keep you cool! and if it's your birthday, we've got a special surprise just for you! we've got you covered with transport to and from your hotel! The All-Inclusive option includes breakfast, lunch buffet and an open bar.

Redemption Instructions

Hey, just a heads-up that you'll be redeeming your ticket at your pickup. When you arrive, just show your printed or digital voucher, your photo ID and the credit card you used to make the purchase, and you'll be all set to board the bus and get your wristband to enter the park. If you have any questions, our friendly team is here to help. You'll find an interactive map to help you get around here: https://maps.xcaret.com/xh/en

Pickup Information

*** This is an official product of Grupo Xcaret *** 1. Enter the name of the hotel in the box below so you can easily locate your hotel. 2. If your accommodation is not a hotel, you will need to enter your exact address including street name, street number, house number, county, postcode and city. 3. We can pick you up at your hotel or at the nearest available point on our routes. 4. To know the exact time and meeting point you must send a message thru the option on your reservation or call us at least 24 hours prior to the purchased visit date. 5. The guides will wear red T-shirts with the Xcaret logo on the back for easy identification. The guides will call out the name of the tour. 6. Upon pick up, please present your printed or digital voucher, photo ID and the credit card you used to make the purchase to board the bus and receive a wristband to enter the park. 7. You must arrive 15 minutes early at your assigned location. Notes: a. Please let us know if you do not require transport. b. We cannot guarantee to collect you from a hotel where you are not a guest, as some hotels have policies that do not allow visitors onto the premises. c. If you do not have a hotel at the time you purchase your ticket, you must contact Viator Customer Service at least 24 hours prior to your park visit to coordinate your pickup with us. d. Transportation is not private, so you will be sharing the bus with other visitors to Grupo Xcaret.

Language Offered

English-GUIDE

Spanish-GUIDE

Itinerary

Inclusion

The All-Inclusive option includes breakfast, buffet lunch, domestic open bar and soft drinks

Inner tubes and bicycles are available for use

Hotel pickup and drop-off

The Light option includes unlimited soft drinks, ice and mineral water

Use of lounge chairs, hammocks and rest areas

Visitors will have access to more than 50 attractions including guided experiences inside the park

You will receive your park entry wristband on the bus on the way to the park.

Access to showers, lockers and towels

special surprise if it is your birthday

Snorkeling gear is included, with mask, fins and flotation vest

Exclusion

Optional activities: These are educational activities of interaction with wild life, Sea Trek, Snuba

Souvenirs (Available to purchase)

Photos (Available to purchase)

Light option does not include food and alcoholic beverages

Cancellation Policy

Refundable tickets

For a full refund, cancel at least 24 hours before the scheduled departure time.

Additional Info

Wheelchair accessible

Infants and small children can ride in a pram or stroller

Public transportation options are available nearby

Infants are required to sit on an adult’s lap

Transportation options are wheelchair accessible

All areas and surfaces are wheelchair accessible

Suitable for all physical fitness levels

Important: Children must be accompanied by an adult all the time.

With All-Inclusive option, Food and beverages are included at the 5 restaurants with Mexican, international and fast food as well as snacks and ice cream.

Bring a swimsuit, comfortable clothes biodegradable sunscreen and insect repelent.

Child prices are height dependent. Children over 4.6 feet (1.4 meters) pay the adult price. Children between 3.2 feet (1 meter) and 4.6 feet (1.4 meters) pay the child price. All children under 3.2 feet (1 meter) travel free provided they do not occupy a seat

The Voucher schedule is informative and it does not indicate your pick-up time.

The pickup operates from different hotels in Cancun, Playa del Carmen, and the Riviera Maya so it is necessary to contact to know the exact schedule of your pickup.

Product operations are subject to availability and changes.

All requests for changes, cancellations and/or refunds on bookings must be in the 24-hour or more window prior to the visit date.

Some activities like underground rivers have a check point for health issues

Infants are unable to thermoregulate, meaning they can only swim in certain areas.