Ticket Information

Description

Pickup included

Cancellation Policy

All sales are final. No refund is available for cancellations.

• 0% refund if cancelled 0+ days before the start date

Redemption Instructions

Travel local agent will contact to you to provide your boarding pass and that one you must to print

Pickup Information

Meeting Points for Travelers: Cancun: For travelers staying in downtown hotels or Airbnb accommodations in Cancun, our meeting point is conveniently located at Puerto Cancun Mall. Playa Del Carmen: Choose from two meeting points in Playa Del Carmen: Plaza Antigua or Plaza Las Perlas. If you require assistance or have any questions, please contact our customer care team for support. Tulum: While we do not offer pick-up services directly from hotels or Airbnb locations in Tulum, our meeting point is at Hotel Aloft Tulum, Av. Coba Mza 05-Lote 01, 77760 Tulum, Q.R. Please note: Pick-up times are tailored to your location. Travelers who haven't provided a pick-up location must contact us promptly to ensure smooth service provision. Failure to do so may result in service unavailability. We're committed to making your experience seamless, so don't hesitate to reach out with any inquiries or concerns.