Ticket Information

Description

Pickup included

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Redemption Instructions

Local Travel agent will contact to you to send your boarding pass that you have to print This tour ends until the night show ends, which starts at 7:00 p.m. and ends at 9:00 p.m., after 9:00 p.m. your bus will leave for your hotel and you will arrive at your hotel accordingly to road traffic We are not responsible if you forget your personal belongings on the bus, make sure you do not forget your personal belongings when you get off the bus. If you a re a guest of the Occidental at Xcaret Destination - All Inclusive, Playa del Carmen the park is located 15 minutes minutes away nexto to the hotel, guests need to go by themselves to the park main entrance, hotel conciergel always help to the customers to get to the park The boarding pass tour operator sends you a blank one and it is mandatory to print it. Remember that the white one is the correct one, not the green viator purchase receipt.

Pickup Information

Meeting points for travelers that are in downtown hotels and airbnb's or any location that we can't reach: Cancun Meeting Point: Puerto Cancun (mall) or Wyndham Garden Cancun Downtown The pick up time is set acording to your location, the travelers that doesn't provide pick up location will need to get in contact with us as soon as posible, otherwise we will be not be able to provide the service.