All Inclusive - Xel-Ha Park Tour from Cancún & Playa del Carmen Discount Tickets

Overview

What makes Xel-Há truly unique is its perfect blend of nature, adventure, and all-inclusive comfort in one extraordinary destination. Unlike traditional water parks, Xel-Há is a natural eco-park where rivers, cenotes, jungle trails, and a crystal-clear inlet create an unforgettable setting for exploration and relaxation. Snorkel among colorful tropical fish and marine life in one of the Riviera Maya's most beautiful natural inlets, float down a scenic river, leap from the Cliff of Courage, soar across the water on zip-lines, or take in breathtaking 360° views from the iconic Scenic Lighthouse before sliding into refreshing waters below. Your admission includes unlimited access to these attractions, plus buffet meals, snacks, and beverages throughout the day, allowing you to enjoy every experience without worrying about additional costs. Whether you're seeking adventure, family fun, or a peaceful escape into nature, Xel-Há offers an all-inclusive experience

Pickup Information

Meeting points for travelers that are in downtown hotels and Airbnb’s or any location that we can't reach: Cancún Meeting Point: Marina Puerto Cancún (mall) or Wyndham Garden Cancun Downtown Puerto Morelos Meeting Point: Hacienda Morelos Playa Del Carmen: Plaza Antigua or Plaza Las Perlas (contact customer care for support) Tulum: There is no pick up in any hotel or Airbnb, the meeting point will be outside the Hotel Aloft Tulum. The pickup time is set according to your location and start at 06:30 am, the travelers that doesn't provide pick up location will need to get in contact with us as soon as possible, otherwise we will be not be able to provide the service.

Language Offered

English-GUIDE

Spanish-GUIDE

Itinerary

Inclusion

World of Adventure: games of ropes, zip lines and jumps from 5 meters high

Unlimited snorkeling in the river and inlet

Use of snorkel equipment with a gift tube ($15.40 USD refundable deposit is required)

Round trip transportation

Rest areas with lounge chairs and hammocks.

Buffet lunch from 11:30 am to 5:30 pm

Unlimited national open bar and Bevergaes

Exclusion

Optional water activities

Cancellation Policy

Refundable tickets

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Additional Info

Not recommended for travelers with spinal injuries

Not recommended for pregnant travelers

Not recommended for travelers with poor cardiovascular health

Suitable for all physical fitness levels

Is mandatory to send your ID Screenshot driver license this is to elaborate your official boarding pass

Children over 4.5 ft but under 12 years of age must show an ID to verify their age as well.

It is not possible to make a date change the same day of your visit.

Smoking Control: At Grupo Xcaret we comply with government regulations by offering smoke-free and emission-free spaces. For smoking, we have designated exclusive areas restricted for minors, pregnant women, senior citizens, and people with cardiovascular and pulmonary health problems.

The only official ID accepted to enter the park is a valid passport. The document must be presented physically, not in a digital copy.

**Important Information – Please Read Before Booking** To issue your **official boarding pass** and complete the required verification process, the **lead traveler (the person who made the booking and whose name appears on the reservation)** must provide a **clear photo of a valid government-issued photo ID or driver's license** immediately after the reservation is confirmed. This requirement is **mandatory for all reservations without exception**. The verification process helps protect cardholders from unauthorized transactions and prevents fraudulent purchases. **Please note:** the **green Viator ticket/voucher is only your proof of purchase. It is **not** your official boarding pass and cannot be used for park admission. Your official boarding pass will be issued only after the required ID has been received and successfully verified. On the day of your visit, the lead traveler must present the **same original ID** at the Xcaret Box Office, where the reservation will be validated before admission. **Reservations cannot be completed and official boarding passes cannot be issued until the required ID has been received and verified.** To avoid delays, please send your ID as soon as possible after booking.