Ticket Information

Description

Pickup included

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Redemption Instructions

The boarding pass tour operator sends you an official boarding pass, is not necessary to print, you can download over your mobile device **Important Information – Please Read Before Booking** To issue your **official boarding pass** and complete the required verification process, the **lead traveler (the person who made the booking and whose name appears on the reservation)** must provide a **clear photo of a valid government-issued photo ID or driver's license** immediately after the reservation is confirmed. This requirement is **mandatory for all reservations without exception**. The verification process helps protect cardholders from unauthorized transactions and prevents fraudulent purchases. **Please note:** the **green Viator ticket/voucher is only your proof of purchase. It is **not** your official boarding pass and cannot be used for park admission. Your official boarding pass will be issued only after the required ID has been received and successfully verified. On the day of your visit, the lead traveler must present the **same original ID** at the Xcaret Box Office, where the reservation will be validated before admission. **Reservations cannot be completed and official boarding passes cannot be issued until the required ID has been received and verified.** To avoid delays, please send your ID as soon as possible after booking. Trae ropa cómoda de playa, traje de baño y una muda extra. Usa sombrero o gorra y lentes para el sol. Tus bloqueadores, repelentes y bronceadores solo deben contener óxido de titanio y óxido de zinc. Trae efectivo o tarjeta para realizar alguna Actividad Opcional, adquirir tus fotos o comprar souvenirs. Lleva efectivo o tarjeta para comprar souvenirs, realizar alguna Actividad Opcional o adquirir las fotos de tu visita.

Pickup Information

Meeting points for travelers that are in downtown hotels and Airbnb’s or any location that we can't reach: Cancún Meeting Point: Marina Puerto Cancún (mall) or Wyndham Garden Cancun Downtown Puerto Morelos Meeting Point: Hacienda Morelos Playa Del Carmen: Plaza Antigua or Plaza Las Perlas (contact customer care for support) Tulum: There is no pick up in any hotel or Airbnb, the meeting point will be outside the Hotel Aloft Tulum. The pickup time is set according to your location and start at 06:30 am, the travelers that doesn't provide pick up location will need to get in contact with us as soon as possible, otherwise we will be not be able to provide the service.