Ticket Information

Description

Pickup included

Cancellation Policy

All sales are final. No refund is available for cancellations.

• 0% refund if cancelled 0+ days before the start date

Meeting and Pickup

Redemption Instructions

If you want to go to Coco Bongo Playa del Carmen meeting point, please confirm us otherwise 2 days before , if you arrive to Coco Bongo without any confirmation to us, you will not find your transportation. Preservation tax will be required at check in or when you board (22 usd per adult and 19 usd per child) Children under 2 years old are free, you have to add in the special requirements, if you do not mention it, we will not be able to contemplate it Also we have another meeting point it depends of your hotel ubication Mercadito de artesanias Viva Mexico Viva México/Mercadito Artesanias 5 Av. Nte. 38, Gonzalo Guerrero, 77720 Playa del Carmen, Q.R. . If you want to go to the Mercadito de artesanias official meeting point, please confirm us otherwise 2 days before , if you arrive without any confirmation to us, you will not find your transportation. Hotel V10, 10 Avenida Nte., Playa del Carmen, Quintana Roo, 77728, México Is not an official meeting point Coco bongo n is the official meeting point and is located 3 minutes walking away HOTEL B10 -DISTINCTIVE HOTELS-, Calle 10 Bis norte entre calle 15 y 20, Centro, 77710 Playa del Carmen, Is not an official meeting point Coco bongo is the official meeting point and is located 3 minutes walking away In the event of an accident, roadblock, protest, or any other unforeseen situation affecting access, the road, or any of the locations to be visited, and which is beyond our control, the itinerary may be modified or the area may be avoided for the safety of our clients. As these situations are considered cases of force majeure and are outside of our control, no refunds or partial refunds will be issued. Please note that backpacks are not allowed inside the Chichén Itzá archaeological site. This measure applies to all types of backpacks without exception and is intended to enhance safety, improve the visitor experience, and support site conservation.

Pickup Information

For guests staying at Airbnbs or hotels not listed in Playa del Carmen, the meeting point will be: Coco Bongo, Calle 12 Norte, corner with Av. 10 Norte, Col. Centro, Gonzalo Guerrero, 77710 Playa del Carmen, Q.R., Mexico.