Ticket Information

Description

Duration: 7 hours: Consider: 1 hr transport pick up + 5 hrs at the park + 1 hr transport drop off = Total 7 hours (approx subject to traffic). Hotels in Cancun: Select this option if your hotel is at Cancun hotel zone, Cancun Downtown, Playa Mujeres, Puerto Morelos and Riviera Cancun. Single ATV: ATV for one person. Remember you must be 18 years old or more Pickup included

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Redemption Instructions

Once you book your tour, you will receive a digital confirmation ticket. It is important you show this confirmation on the day of your tour. Please bring your booking reservation and your ID. The schedules vary according to the hotel, our representative will indicate the exact pick up time via email or via text message. Please consider transportation times for your pick up and drop off. Remember that you can only drive an ATV if you are over 18 years old and above. If you are not coming in pairs please reserve 2 bookings, one for 2 people in double service and 1 for 1 person in single service, if you book 1 double service for 3 people or odd group you will be asked to pay a difference when boarding only for one person who will have to go in simple service. Remember that the weight limit is 300 pounds for ATVS, 270 pounds for ziplines and 220 pounds for horseback. If you exceed this limit you won't be able to enter the activity.

Pickup Information

If your hotel is not listed, you need to go to a special meeting point, please let us know in which hotel you will stay so a representative of our company can contact you to indicate the meeting point and pick-up time. This service has two different schedules, the first is for a morning tour and the pick up is at: CANCUN AND PLAYA DEL CARMEN ZONE between 8:00 to 8:30 am, TULUM ZONE between 7:00 to 8:00 am. We will be arriving at the park at 9:30 am. The second is for a noon tour and the pick up is at: CANCUN AND PLAYA DEL CARMEN ZONE between 12:00 to 12:30 Pm, TULUM ZONE between 11:00 am to 12:00 pm. We will be arriving at the park at 1:30 pm. The schedules vary according to the hotel, our representative will indicate the exact pick-up time via email or text message. The special meeting point for Tulum hotels and Airbnb will be Super Aki Tulum Supermarket downtown. Please consider transportation times for your pick-up and drop-off.