Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

Redemption Instructions

* * *** Thank you for choosing EXPLORIAL. Next steps: * * *** 1. DOWNLOAD THE APP *** Before starting, download the Explorial app from your app store, or from: https://s.explorial.com/T3SE3 (copy url in your internet browser) * * *** 2. GET YOUR GAME CODE *** Your game code is sent by text message to the phone number from your booking. Additionally: • Viator: under your booking -> "Help & support" -> "Message activity provider" • Tripadvisor: under your booking -> "Contact Tour Operator" * *** NO CODE after 3 minutes? Look it up at: https://support.explorial.com/ (copy url in your internet browser) * * *** 3. HOW TO START *** • Go to the meeting/start point and open the app • Tap "Enter code", type your game code, tap "Join game" • Confirm you're at the start, or tap the map for directions • Tap "Create team" and name it (required even if playing solo) • Or tap "Join team" if a teammate already created one • Enter your player name * *** IMPORTANT: Don't press "Start game" until all players have joined the team in the app * * *** GOOD TO KNOW *** • Language: each player picks their own at game start (from the advertised languages) • Date & time: start whenever you like, regardless of your booking • Pause anytime and continue later — even the next day * * *** SCORE & RANKING *** Finish the tour and all tasks in the app to see your score and full statistics. * * *** REMEMBER *** This is not an audio tour. It's fully self-guided — no guide will meet or wait for you. * * ***