Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

Redemption Instructions

Meeting Point: Straszewskiego 14 Street. Please arrive 10 minutes earlier • Bring warm clothing, as the temperature underground ranges between 14 and 16C • There are 800 steps to climb, and 350 of these are at the beginning, taking you down into the mine. Be sure to wear comfortable shoes • Smoking and the use of open fire in the mine is strictly forbidden • No animals are allowed in the mine. The mine does not offer any animal shelters of its own for your pets • Baby carriages and luggage larger than 30 x 20 x 10 cm are not permitted inside the museum - please leave them at your hotel • A wide range of comfortable vehicles are at your disposal, depending on the size of your group • Student ID is required for student tickets